customer service, part i
I have this thing about customer service: when I’m spending a lot of money on something, like, say, cable, internet, electronics, or takeout pizza, I expect to get treated a certain way. That is, with...
View ArticleMore News for the Obvious: Women Buy Tech
Tech Retailers Reach out to Women [Washington Post via Popgadget]. The good: putting more women on the salesfloor. The bad: decorating the store in purple and green. Ouch. This is one of those articles...
View ArticleBroadband: The Scourge of High Speed Adoption
For years and years and years, the conventional wisdom with regard to high-speed internet use in the home is that there just needs to be one killer app and everyone will switch to cable/DSL/T1....
View Articleoutsourcing
I met a guy on a plane who worked for a consulting firm who mentioned that radiology is the latest field to be outsourced to India (also known as offshoring). He also said that wages in India are...
View ArticleFile this one under RIAA: Cluelessness of
I wrote a really fun paper last semester for Faye Ginsburg’s Anthropology of Media class on Google Idol> (see some of my del.icio.us links here). I got really into Henry Jenkins’ work on...
View ArticleLJ Strike and the Limits of User Revolts
I’ve been following the Livejournal Content Strike with interest. For those of you who aren’t LJ nerds, LiveJournal was started by Brad Fitzpatrick, a computer science student at the University of...
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